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Refund Policy

Refund policy

Last updated:2026-05-26

Most of what BRIGHTSTREAM TECHNOLOGY LTD. does is custom project and advisory work. This page sets out the basic refund principles for each type of service. The refund terms that actually apply are those in the contract or statement of work signed by both parties.

1. Free 30-minute diagnostic

  • Entirely free; nothing is charged, so this section does not apply
  • To reschedule or cancel, reply to the booking confirmation email or call +886-4-3703-1033. There is no limit on how many times.

2. Custom system development projects

Custom system development is normally paid in stages (signing fee, milestone payments, acceptance payment). Refunds follow the termination terms in the contract and the stage the work has reached:

  • Signed, work not yet started: the signing fee may be refunded less administrative costs, per the contract terms
  • Work has started: settled against the hours worked and the items already delivered, with the balance refunded or invoiced either way
  • Accepted and signed off: no refund as a rule; defects are handled under the warranty terms in the contract

The specific termination and refund terms are those in the contract. In any dispute, both parties start from good-faith negotiation.

3. Long-term advisory work (monthly retainer)

  • Billed monthly. Fees already collected for the current month are not refunded; you may give notice at any time to end the next billing cycle
  • If you prepaid for six or twelve months at a discount, refunds for the unused months follow the contract terms

4. Newsletter subscription

The "Notes from Johnny Yang" newsletter is free. You can unsubscribe at any time using the link at the bottom of any issue, or email us to stop delivery.

5. How to request a refund

  1. Email service@brightstream.com.tw or contact us through the LINE official account, with the order details, payment method and the reason for the refund
  2. Brightstream responds with a decision within 3 business days
  3. Once approved, the money is returned through the original payment channel. Credit card reversals usually clear in 7–14 business days, bank transfers in 3–7 business days
  4. Payment processing fees (such as PAYUNi or credit card reversal charges) are borne by whichever party incurred them

6. Contact us

BRIGHTSTREAM TECHNOLOGY LTD.
Email：service@brightstream.com.tw
Phone: +886-4-3703-1033